Updated 9 September 2026
Cancellations after allocation
Once an order is processed and tickets are allocated, customer-requested cancellations are non-refundable. This includes mistaken dates or times, changed plans, personal travel delays, missed visits, late arrivals and unused portions.
Exceptions
Full refunds, including fees and charges, are available for an official closure on your visit date; force majeure that prevents the visit; verified errors in our booking platform; or entry refusal confirmed in writing by the venue for a ticket we issued.
Errors and requests
If our platform assigns the wrong date or time, we will contact you when discovered and correct it without additional cost, or refund the full amount if correction is impossible. Report problems promptly to booking@bahiapalace.org with your booking reference and relevant evidence.
Receiving a refund
Approved refunds normally take 3–5 business days to process, returning to the original payment method. Bank processing usually brings the total to 10–14 business days. Contact us about unresolved issues; this does not restrict payment-dispute rights.
Your legal rights
These commercial rules do not exclude or limit mandatory consumer rights or remedies under applicable law.
Contact and company details
Apollo Trading UG
Arnstädter Straße 50
99096 Erfurt, Germany
Company registration number: HRB 516591
booking@bahiapalace.org