Updated 9 September 2026
Price before purchase
Review the total and currency displayed for your chosen visitors and service before completing a booking. The website's offered price includes admission and our independent service fee. Your card issuer may apply its own currency conversion or charges; check these with the issuer.
Methods shown at checkout
Use only payment methods actually offered for the transaction. Availability can depend on the payment provider, currency and customer location.
Handling payment information
Where an online payment option is enabled, follow its provider's checkout instructions. Never email your card security code, password or full card details to support. Keep the booking and transaction references for enquiries.
Checking the outcome
Check the booking and payment status before trying again after an interrupted attempt. A bank authorisation or pending entry alone should not be treated as proof of an issued ticket. Contact support if the result is unclear.
Refund enquiries
See the Refund Policy for the applicable rules.
Contact and company details
Apollo Trading UG
Arnstädter Straße 50
99096 Erfurt, Germany
Company registration number: HRB 516591
booking@bahiapalace.org